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U.S. Citizen Services

Contact Information

The American Citizen Services (ACS) section provides information and assistance to U.S. citizens in Australia. American Citizen Services consists of the Passport & Citizenship and Special Consular Services sections. For extensive information relating to these services please go to the Canberra Embassy website.

Emergency Services and Assistance

In the event of an emergency involving an American citizen that requires urgent consular assistance please call the U.S. Consulate General Perth at (08) 6144-5100 - 8:00am to 4:30pm Perth time on business days.  After business hours, dial (08) 9476-0081.  When calling from the United States, dial 011-618-6144-5100 during business hours or 011-618-9476-0081 for after-hours assistance.

Emergencies include the death, arrest or serious injury/illness of an American citizen and victims of serious crime.  Emergencies do not include inquiries about U.S. visas (including green cards and naturalization), or routine passport, citizenship, notary, taxation or federal benefits questions.

For victims of abuse or domestic violence, please refer to our list of agencies that offer professional counseling and assistance.

For non-emergency issues and routine enquiries please see the general contact page.

Office Hours and Contact Information

General Consulate Office Hours: 8:00 am - 4:30 pm Monday to Friday.

Counter hours for passports and other routine services are 8:00 am - 11:30 am Monday to Thursday (Except U.S. and Western Australian public holidays).  Entry into the Consular Section for non-emergency services is by appointment only.  To schedule an appointment please see our website at:  Should you require further assistance you can contact the ACS section at the email and numbers listed below.  

Phone: (08) 6144-5100 and follow prompts to American Citizen Services
Fax: (08) 9325-5914


Citizen Services in Australia

  • For more information on services available to American citizens in Australia, please visit the Canberra embassy website.